Privacy Policy

Last updated: May 2026 · Aziz Logistics LLC

Aziz Logistics LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we collect it, how we use it, and how it may be shared when you use our freight transportation, dispatch, customer support, website, phone, email, and SMS communication services.

1. Personal Information We Collect

We may collect the following categories of personal information:

• Name, company name, job title, and business contact details
• Phone number, email address, mailing address, and billing details
• Freight, shipment, dispatch, load, pickup, delivery, scheduling, and document information that you provide to us
• Information you provide when requesting a quote, dispatch support, freight coordination, customer support, or other services
• SMS opt-in records, SMS consent records, message history, and communication preferences when you choose to receive text messages from us
• Records of communications with us by phone, SMS, email, website, or other business contact methods
• Basic technical information such as IP address, browser type, device information, and website usage data

2. How We Collect Personal Information

We collect personal information directly from you when you contact us by phone, SMS, email, through our website, or through a business interaction related to freight transportation or dispatch services. We may also collect information when you request a quote, request dispatch support, provide load details, provide pickup or delivery information, submit documents, or ask us to communicate with you about an active business matter.

We may receive business contact and shipment-related information from customers, shippers, brokers, carriers, drivers, owner-operators, pickup contacts, delivery contacts, or other logistics partners when needed to perform requested services.

3. How We Use Personal Information

We use personal information to:

• Provide freight transportation, dispatch coordination, load coordination, and related customer support services
• Communicate about load offers, dispatch instructions, pickup and delivery updates, scheduling changes, delay notifications, document requests, and service follow-ups
• Respond to inquiries, quotes, support requests, and service requests
• Coordinate with parties involved in an active freight transaction
• Send conversational and operational SMS communications when you have provided consent or requested text communication
• Maintain business records, improve our services, prevent fraud, and comply with legal, regulatory, insurance, and safety obligations

4. How Personal Information May Be Shared

We may share personal information only as needed for legitimate business, operational, legal, or compliance purposes, including with:

• Service providers that support our business operations, website, communications, recordkeeping, and customer support
• Carriers, brokers, shippers, receivers, drivers, owner-operators, and logistics partners when necessary to coordinate an active or requested freight service
• Payment, billing, insurance, compliance, or professional advisers
• Legal, regulatory, government, or law enforcement authorities when required by law or to protect our legal rights

We do not sell, rent, or trade your personal information.

5. SMS Communications

If you consent to receive SMS from Aziz Logistics LLC, you agree to receive conversational and operational text messages related to freight transportation, truck dispatch, load coordination, pickup and delivery coordination, document follow-ups, scheduling, and customer support.

SMS messages may include load offers, dispatch instructions, pickup and delivery updates, scheduling or appointment changes, delay notifications, document requests including POD/BOL follow-ups, and customer support responses. Message frequency may vary depending on active business needs. Message and data rates may apply.

You can opt out of SMS at any time by replying STOP. For assistance, reply HELP or contact us through our website. We do not send promotional, marketing, bulk, or automated SMS campaigns.

6. Data Security and Retention

We use reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration. We retain personal information only as long as reasonably necessary for business, operational, legal, regulatory, insurance, and compliance purposes.

7. Your Rights and Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also opt out of SMS communications at any time by replying STOP to any text message.

8. Contact Us

To make a privacy request or ask questions about this Privacy Policy, contact Aziz Logistics LLC through the contact information listed on our website.

For more information about SMS terms, please review our Terms & Conditions.